Grand Animal Hospital
Address |
1033 Grand Ave #A, San Diego, CA 92109 |
Phone |
(858) 272-1320 (858) 272-1320 |
Website |
Click Here |
All Hours |
M7:30a to 6p |
T7:30a to 6p |
W7:30a to 6p |
Th7:30a to 6p |
F7:30a to 6p |
Sat8a to 12p |
Sunclosed |
Open Today7:30a to 6p |
Veterinarian Reviews Add Review
Vet Name | Dr. Mary Ceccolini |
Mark |
|
Pet Name | Lucy, Lola, Cali |
Owner Name | Tom |
2.3.2021
We visited Grand Animal Hospital located in Pacific Beach a few weeks ago w/Lucy a Bull Mastiff. She has been there several times and has received good care in the past. We scheduled Lucy for a full Wellness Physical Exam as she was experiencing issues going to the bathroom at night inside the house. We wanted to get her checked out medically before we did any behavior training. We brought a urine sample w/us for Lucy’s appointment and asked if they would run some lab tests to see if she had any urinary tract issues that would cause her to have problems prompting her to go to the bathroom at night inside the house. Lucy received an exam from Dr. Mary Ceccolini which we noticed was very “Hands Off” and minimal at best. Dr. Ceccolini had not reviewed her file before the exam so we had to advise her of a few details regarding Lucy’s previous medical history. The doctor left the exam to go review Lucy’s file. Upon her return, she continued the physical exam at a distance. Dr. Ceccolini had seen Lucy in the past and was familiar w/her so we were taken aback from her lack of attention to detail during the exam. The staff did not communicate well w/one another, as the urine sample we brought in and relayed to the person who checked Lucy in for her exam was not relayed to the other staff members. After the exam, we were told we needed to gather a urine sample for labs and that Lucy’s issues seemed to be behavior and we should check out some professional trainers. The staff finally located the urine sample we provided at check in and we were told that lab tests would be conducted and we would be contacted w/the results. We were charged over nearly $400 for the visit and the labs which came back clear.
A few days later, Lucy had blood in her urine so we took her to Governor Animal Clinic to another Veterinarian; Dr. Allen who conducted a detailed examination and noticed some swollen areas around Lucy’s vagina. After some lab tests and another $400, Lucy had a Vaginal E Coli Infection that had been growing awhile and undetected by Dr. Ceccolini and Grand Animal Hospital. In addition, she had a Urinary Tract Infection which caused the blood in the urine. We are thankful that we took Lucy to another Vet and had her checked out before pursuing behavior training. She could have suffered quite a lot by missing that diagnosis. In addition, some folks may have not simply given the dog away instead of investing in additional training.
We contacted Grand Animal Hospital and let them know that Lucy had a Vaginal Infection and that it was missed due to a poor and inadequate physical exam. The staff explained that they have low income family patients and can not afford to spend the time necessary on detailed exams. We explained that there would be several folks that would potentially just give the dog away with a false medical screening evaluation thinking the bathroom issues were a lot more complicated and due to behavior changes. It is just too sad to think that potentially some dogs are given up due to a lack of attention to detail during physical exams.
The good news is that Lucy has recovered completely and she does not have any more bathroom issues. She is a Great Dog and we are happy she is well! Many Thanks to Governor Animal Clinic, Dr. Allen and the staff up in University City.
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